
Utilities & Services in Gibraltar
Electricity, water, internet, mobile — who provides what, how to set up, and what you'll pay
Quick Snapshot — Typical Monthly Costs (1–2 bed flat)
Electricity: £40–90
Water (potable + salt): £15–35
Internet (fibre): £35–60
Mobile (SIM-only): £15–30
Combined utilities (no mobile): £90–180
Actual bills vary by season and usage.
Electricity — Gibraltar Electricity Authority (GEA)
Provider: Gibraltar Electricity Authority (Gibelec)
Website: https://www.gea.gi
How It Works
Single national provider, government‑owned.
230V / 50Hz, UK 3‑pin plugs.
Tariffs set by government — latest update August 2025.
Bills issued monthly through AquaGib.
Tariffs (Aug 2025)
Domestic Tariff 3: Tiered pricing based on consumption.
Flexible Cost Adjustment (FCA): Added to reflect fuel costs.
Standing charge: Applies to all accounts.
Government subsidy: Displayed on the bill.
Typical Monthly Costs
Small flat, low usage: £40–60
Medium usage (A/C, heating): £60–90
High usage / large property: £90–150+
Getting Connected
Visit GEA Consumer Services Office.
Provide ID + proof of tenancy/ownership.
Pay application fee: £36.50.
Deposit: £36.50 (refundable).
After‑hours connection: £61.00.
Inspection may be required if supply was disconnected.
Tip: Set up Direct Debit via AquaGib to avoid queues.
Water — AquaGib
Provider: AquaGib Ltd (100% government‑owned since Dec 2024)
Website: https://www.aquagib.gi
Office: Suite 10b, Leanse Place, 50 Town Range
Phone: 200 41288 (admin) · 200 73659 (24h faults)
Water Types
Potable water: Drinking, cooking, showers.
Salt water: Toilet flushing & sanitation.
Tariffs (Apr 2025)
| Sector | Price per 100L | Notes |
|---|---|---|
| Domestic (primary) | £0.283 | First 4,500 L/month |
| Domestic (secondary) | £0.702 | Above 4,500 L |
| Commercial | £0.622 | + £6.81 standing charge |
| Hotels | £0.553 | + £5.67 standing charge |
| Pools | £1.567 | + £5.67 standing charge |
Weekly meter levy: £1 per meter.
Domestic standing charge: £3.40/month.
Typical Monthly Costs
Single person: £15–25
Couple: £25–35
Getting Connected
Apply online or visit AquaGib.
Provide ID + tenancy/ownership proof.
Admin fee: £36.50.
Deposit: £30 personal · £121 company.
Priority appointment: £73.00.
Apartment blocks often require AMC1 sub‑meter form signed by the management company.
Combined Billing (Electricity + Water)
AquaGib reads meters and issues one monthly invoice covering both services.
Payment options: Cash, Direct Debit, online, telephone.
Hours: Mon–Thu 08:30–15:00 · Fri 08:30–14:30.
Internet & Broadband — Gibtelecom
Website: https://www.gibtele.com
Customer Service: 200 52200 (24/7)
Office: 15/21 John Mackintosh Square
Broadband
Fibre up to 1Gbps symmetric.
Standalone plans from ~£35/month.
All‑In‑One Bundles
| Bundle | Mobile Data | Broadband | TV | Landline | Price |
| Entry | 120GB | 500Mbps | 170+ channels | Unlimited local | £65 |
| Mid | 160GB | 1Gbps | 170+ channels | Unlimited local | £75 |
| Premium | 250GB | 1Gbps | 170+ channels | Unlimited local | £85 |
Current promo: First 3 months free + free installation.
Getting Connected
Visit Gibtelecom or apply online.
Provide ID + address.
Installation within ~10 days.
Router included (remains Gibtelecom property).
Wi‑Fi extender rental: £6/month.
Tip: Bundles offer best value if you need TV + mobile.
Mobile — Gibtelecom
Plans
| Plan | Data | Minutes/SMS | Price |
| Basic | 4GB | 50 | ~£15 |
| Mid | 7GB | 100 | ~£18 |
| Top | 10GB | 100 | ~£22 |
Pay As You Go: SIM £10 (incl. £10 credit).
Out‑of‑bundle: Calls 25p/min · SMS 20p · Data 17p/MB.
EU roaming included at domestic rates.
Getting a SIM
Visit the Customer Service Centre with ID. SIM activated immediately.
Tip: Gibraltar SIMs roam free in Spain; Spanish SIMs charge roaming in Gibraltar.
Banking — Opening an Account
Main Banks
Gibraltar International Bank (GIB) — government‑owned.
Trusted Novus Bank — retail & corporate.
Private/wealth: Lombard Odier, Jyske Bank (limited retail).
Requirements (Residents)
Passport or Gibraltar ID.
Proof of address (rental contract, utility bill).
Some banks require an appointment.
Requirements (Non‑Residents)
Proof of ties to Gibraltar (job, property, business).
Minimum deposit may apply (sometimes £500k+ for private banking).
Alternatives: Wise, Revolut (for EU/EEA residents).
Practical Checklist — Setting Up
Before Moving In
Rental contract or ownership proof.
ID + address documentation.
Electricity
Apply at GEA.
Pay deposit.
Inspection if needed.
Water
Apply via AquaGib.
Pay deposit.
Get AMC1 form if in an apartment.
Internet & Mobile
Visit Gibtelecom.
Select plan.
Choose SIM if needed.
Banking
Choose bank, book appointment.
Open account → set up Direct Debit for utilities.
Money‑Saving Tips
Bundle services to cut telecom costs.
Direct Debit for electricity/water to avoid late fees.
Use A/C timers and energy‑efficient settings.
Fix leaks quickly — desalination is expensive.
Check current promotions before signing.
Spanish SIMs are cheaper only if you spend most time in Spain.
Useful Contacts
| Service | Provider | Phone | Website |
| Electricity | GEA | 200 47474 | gea.gi |
| Water | AquaGib | 200 41288 | aquagib.gi |
| Water faults | AquaGib | 200 73659 | — |
| Internet/Mobile | Gibtelecom | 200 52200 | gibtele.com|
| Banking | GIB | 200 13900 | gibintbank.gi |
| Banking | Trusted Novus | 200 79520 | tnb.gi |
Final Words
Ideal for new residents, workers, and anyone setting up in Gibraltar. If you're expecting multiple competing providers or constant price switching, note that Gibraltar's market is compact and centralised — but simple, predictable, and easy to manage.